Terms and Conditions

These service terms explain the main rules, rights, and responsibilities that apply when you access or use CityVerse Tycoon Casino’s website, create or use a player account, play games, participate in promotions, and use any related features or support services.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these platform rules. If you do not agree, please do not use the website or services.

This page is meant to be readable and practical. It sets expectations around accounts, gameplay, promotions, payments, and safe use, so you always know where you stand.

Who Can Use CityVerse Tycoon Casino (Adults Only)

CityVerse Tycoon Casino is intended for adults only. You must be at least 21 years old to access or use the platform.

You are responsible for making sure that using a sweepstakes-style social casino is lawful where you are located. Access may be restricted in certain states, regions, or locations, and we may use location checks to support these restrictions.

Where the platform is not available or participation is prohibited by law, bonuses and play are void.

Creating an Account: Simple, Accurate, and In Your Own Name

To use most features, you’ll need to create a player account. When you register, you agree that:

• The information you provide is accurate, current, and belongs to you
• Your account is registered in your legal name
• You will keep your details updated if they change (such as email, address, or payment information)
• You will not create more than the number of accounts we allow per person or household
• You will not register on behalf of someone else

If we believe account details are incomplete, inaccurate, or inconsistent, we may limit certain features (including promotions or redemptions) until the information is corrected.

Verification Checks (KYC): What We May Ask For and Why

To protect players and keep the platform secure, CityVerse Tycoon Casino may request verification information at registration, during play, before redemptions, or at other times where reasonable.

This may include documents or details to confirm your:

• Age and identity
• Address and location
• Ownership of a payment method used on the platform
• Eligibility to participate in promotions or to redeem Sweepstakes Coins

If verification is required and not completed, we may pause or limit account activity, including redemptions, until the review is finished. We aim to handle checks with clarity and respect, and we only request what we reasonably need.

Your Account, Your Responsibility: Keeping Login Details Safe

You are responsible for keeping your login credentials confidential and for all activity that occurs through your account, whether or not you authorized it.

Your account is personal. You may not:

• Share, transfer, sell, or gift an account
• Allow another person to play on your behalf
• Use someone else’s account
• Use the platform through unauthorized “agents” or third parties

If you believe your account has been accessed without your permission, contact support as soon as possible.

Coins, Purchases, Redemptions, and Account Balances (What to Expect)

CityVerse Tycoon Casino uses a dual-currency model:

• Gold Coins are used for entertainment play.
• Sweepstakes Coins are promotional sweepstakes coins that may be eligible for redemption, subject to eligibility, verification, and platform rules.

Payment methods, processing times, availability, and limits can vary based on your location, your bank or provider, and operational factors. We may add, remove, or restrict payment options over time.

When you request a redemption or other transaction, we may conduct reasonable reviews before approval. This can include identity checks, payment method validation, fraud prevention checks, and confirmation that account rules and bonus terms were met.

If an account balance appears inconsistent due to an error, or if we suspect misuse, we may place a temporary hold while we investigate and correct the issue in a fair way.

Bonus Offers and Promotions: Always Check the Specific Bonus Terms

From time to time, CityVerse Tycoon Casino may offer promotions such as welcome offers, purchase offers, free spins, social giveaways, login bonuses, and other events. All promotions can include additional bonus terms that apply alongside these platform rules.

Common promotion conditions may include:

• Eligibility and location restrictions
• Time limits to claim or use a promotion
• Playthrough or wagering requirements (for example, a 1x requirement)
• Game restrictions (for example, slots only)
• Redemption rules, including minimum redemption thresholds
• Anti-abuse rules to prevent multiple-account use or promotion manipulation

Some offers may apply automatically after sign-up or a qualifying purchase, while others (such as certain giveaways or mail-in offers) may require additional steps. Promotions may be changed, paused, or discontinued at any time.

If there is a conflict between a promotion’s specific rules and this page, the promotion’s specific rules generally control for that promotion.

Game Access and Platform Availability: What “As Available” Means in Real Life

We work to keep games and features available, but access can vary based on:

• Your device and browser compatibility
• Your location and eligibility
• Maintenance windows or software updates
• Technical outages, provider issues, or unexpected disruptions

Some games, features, promotions, or sections of the site may be added, removed, suspended, or limited at any time. We do not promise that any specific title, feature, or promotional mechanic will always be available.

Fair Play Standards: What’s Allowed, and What Crosses the Line

Using CityVerse Tycoon Casino means playing in good faith and respecting the platform’s fairness and security. You agree not to:

• Use the site for unlawful purposes
• Provide false, misleading, or stolen information
• Attempt to manipulate games, outcomes, promotions, or systems
• Engage in fraud, collusion, or coordinated play intended to exploit offers
• Abuse chargebacks or attempt to reverse legitimate transactions improperly
• Use bots, scripts, automation tools, or unauthorized software
• Exploit errors, glitches, or loopholes instead of reporting them
• Let someone else use your account, or use another person’s account

If you notice a technical issue or a possible mistake that impacts play, the fair move is to stop and contact support so we can review it.

When We May Limit, Suspend, or Close an Account (Balanced, Not Arbitrary)

To keep the platform safe and consistent, CityVerse Tycoon Casino may refuse service or apply reasonable restrictions when we believe it is necessary to:

• Complete verification, or resolve inconsistent account information
• Investigate suspected fraud, misuse, or prohibited behavior
• Enforce promotion eligibility rules and anti-abuse protections
• Comply with legal requirements or requests from relevant authorities
• Prevent harm to players, the platform, or third-party providers

Depending on the situation, actions may include limiting certain features, pausing promotions, holding transactions for review, or closing an account. When appropriate, we aim to handle these actions with fairness, clarity, and momentum toward resolution.

Errors, Glitches, and Technical Mistakes: How Corrections Work

Sometimes systems don’t behave perfectly. Display errors, game interruptions, incorrect balances, bonus miscredits, or other technical issues can happen.

If an obvious mistake occurs (for example, a pricing display error, an incorrect bonus award, or a malfunction that affects results), CityVerse Tycoon Casino reserves the right to correct the error and address the outcome in a reasonable way. This may include adjusting balances, voiding impacted bonus awards, or resetting affected sessions where justified.

We do not expect you to troubleshoot these issues yourself. If something looks off, reach out to support so we can review it.

Responsible Gaming: Keeping Entertainment in Balance

CityVerse Tycoon Casino is meant to be entertainment, not a way to make money. Please play within your means, take breaks when needed, and keep your spending and screen time in a healthy balance.

Depending on the tools available on the platform, you may be able to request limits or account restrictions. For additional guidance and support options, you can also review our responsible gaming resources at responsible gaming.

Our Content and Brand Materials: Respecting Intellectual Property

The website’s design, text, graphics, logos, game presentation, and software elements are owned by CityVerse Tycoon Casino or used under license from our partners and licensors.

You may not copy, reproduce, republish, upload, distribute, modify, reverse engineer, or commercially exploit site content without written permission, except where allowed by law for personal, noncommercial use.

Third-Party Providers and Linked Services

Some parts of the platform may be supported by third parties, such as game studios (including Pragmatic Play), payment processors, analytics providers, identity verification tools, or hosting services.

Because these services are provided by external partners, availability and performance may sometimes be affected by third-party limits, outages, or updates. Where the site links to third-party services, those services may have their own rules and policies.

Limitation of Liability: Common-Sense Boundaries

CityVerse Tycoon Casino is not responsible for losses or damages that result from circumstances outside our reasonable control or from misuse of the platform. This can include:

• Service interruptions, outages, delays, or maintenance
• Unsupported devices, browsers, or connectivity issues on your side
• User error, including lost credentials or mistaken transactions
• Third-party failures (for example, payment networks or service providers)
• Events that prevent normal service delivery, such as severe weather or other force majeure situations

Nothing in these conditions of use is intended to limit any rights that cannot be limited under applicable law.

No Guarantees: Services Provided “As Is” and “As Available”

The website, games, and related services are provided on an “as is” and “as available” basis. We work hard to keep things running smoothly, but we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Site Terms

We may update these service terms from time to time to reflect platform changes, operational needs, or legal and security requirements.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. We recommend checking this page occasionally so you stay current on the rules that apply to your account and play.

Related Policies You Should Review

These platform rules work alongside other policies and notices that may apply to your use of CityVerse Tycoon Casino, such as:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules and promotional terms (where offered)
• Identity verification and anti-fraud requirements (including Know Your Customer and anti-money laundering style checks where applicable)

If any policy sets out additional requirements for a specific feature, those requirements apply when you use that feature.

Contacting CityVerse Tycoon Casino Support

If you have questions about these terms, your account, promotions, verification, or transactions, you can reach our support team by email at support@cityversetycooncasino.com. Support options may vary by time and availability.

Using CityVerse Tycoon Casino means agreeing to these rules in a spirit of clarity and fairness. By continuing to access the site, play games, or use your account, you confirm you understand and accept the conditions of use described above.