Support

Need a hand? Our support team is ready to help. The quickest way to get live, real-time assistance is our in-site and in-app live chat — just click the chat icon and a friendly agent will join you. If you prefer email, send your question to support@cityversetycoon.com and we’ll get back to you. For high‑value VIP players, phone callback service is available by request during regular business hours — reach out via chat or email to arrange a call.

Typical response times — know what to expect

We aim to resolve most issues quickly and transparently. Live chat connects you to an agent within 1–3 minutes for most queries. Email responses are typically returned within 12–24 hours, though complex investigations may take a little longer; we’ll keep you updated. VIP callback requests are usually scheduled within 4 business hours when requested during business hours.

Quick answers anytime — FAQs and Help Center

Before contacting support, check our Help Center for instant answers to common questions about accounts, deposits and withdrawals, bonuses, and gameplay. You’ll find clear articles on topics like Sweeps Coins rules, wagering requirements, and redemption limits — for example, the minimum redemption threshold and the timing rules for withdrawals. The Help Center is a fast way to get clarity on routine issues without waiting.

Real people, real solutions — what our team can help with

Whether it’s verifying your account, troubleshooting a deposit, clarifying bonus terms, or resolving a game issue, our agents are trained to guide you step by step. We take time to explain the process, outline any documentation needed, and follow through until the matter is resolved. If a specialist review is required, your case will be escalated and you’ll receive regular progress updates.

Extra care for security, bonuses, and VIPs

We treat security and fairness seriously. Our team can walk you through verification checks, payment questions for methods like Visa, MasterCard, Apple Pay, and crypto options, and the specifics of promotional rules. VIP players get expedited support and access to exclusive services, including the phone callback option and priority handling for transactions and account requests.

A friendly invitation — reach out when you’re ready

If you have a question, don’t hesitate to contact us via live chat or email at support@cityversetycoon.com — we’re here to help 24/7, and we want your experience to feel clear, fair, and balanced. For a broader look at what we offer and current promotions, see our full review of CityVerse Tycoon Casino and stop by the Help Center for quick answers any time.